Instant downloads are available immediately at checkout and are non refundable
For custom orders, when your order is placed, I automatically reserved a time in my schedule to begin working on your order. I hope you understand why your order is non-refundable.
When you are ordering items that are printed and shipped to you. My policy is once you have approved the proof and I have sent the file to the printer, your order has been closed and is completely non refundable.
I will work with you on a custom design for any items listed in my shop. If you need printed items I have some available in my shop currently and I am always adding new items.
I have another shop and would be happy to work with you on any custom orders for Invites and Delites on Zazzle, just send me an e-mail with your questions to Elaine at InvitesandDelites@comcast.net .I appreciate your orders and will work with you to the best of my ability, but within my refund policy.